PR & Reputation
Calm in every conversation.
Media relations and review management that protect what you have built.
INQUIREThe service
What we do
Before guests book, they read what others say. We help you manage reviews with a calm, consistent voice, prepare for difficult moments before they happen, and share your property’s story with the media, so what people find about you reflects the experience you actually deliver.
Ideal for
- Hotels and restaurants with a growing volume of online reviews
- Properties opening, relaunching or rebranding
- Venues that want press coverage for news and events
- Owners who want a plan for handling complaints publicly
Step by step
How it works
Reputation audit
We review what guests and the media currently see across review sites, maps and search.
Response guidelines
You receive a tone of voice and ready approaches for praise, complaints and sensitive issues.
Media outreach
We prepare press materials and share your news with relevant journalists and publications.
Monitoring
Ongoing monitoring and regular reports, so issues are handled early.
What’s included
- Reputation and review audit
- Review-response guidelines
- Press materials and media outreach
- Ongoing monitoring and reporting
Before you enquire
Common questions
Can you remove negative reviews?
No, and we would advise against trying. We help you respond professionally, fix the causes where possible, and encourage satisfied guests to share their experience.
Can you guarantee press coverage?
No one can honestly guarantee coverage. We prepare strong, newsworthy material and put it in front of the right people.
How much does it cost?
Every project is scoped to your property, the size of the brief and where the work will be used, so we quote individually. Request a quote with a few details and we will come back with a clear proposal.
